Frequently Asked Questions

Items not allowed into The Novo include but are not limited to:

• Outside Food Or Beverage
• Alcohol and Drugs
• Chewing Gum
• Backpacks (Bags (backpacks, large bags, suitcases, luggage): may not be larger than 14"x14")
• Large amounts of CD’s and Tee Shirts (Pamphlets, product samples)
• Glass Bottles, Metal Cans, etc.
• Fireworks, slingshots, laser pointers, flashlights, etc.
• Professional camera equipment, tripods, etc. (with the exception of properly credentialed individuals) iPads, tablets
• Weapons, explosives, pepper spray, tear gas, etc.
• Pocket knives or blades of any size or style.
• No Animals (with the exception of service animals)
• Water guns, toy replica weapons, squirt bottles, soap bubbles, etc.
• Noise making devices, i.e. horns, cowbells, whistles (LAMC Sec. 41.57.)
• Beach balls, Frisbees, balloons, brooms, skateboards, roller blades, skates, etc.
• Any other item deemed inappropriate by The Novo Management.
• Balloons, permanent markers, spray paint, stickers
• Recording devices: audio or video (including GoPro cameras)
• Selfie Sticks
• Signs/flags/banners/posters: may not be larger than 11”17” or attached to a pole/stick
• Umbrellas

The area closest to the stage is The Pit Area, and our venue offers different setups based on the artist's preferences:

1. Pit Tickets Sold Separately: If you spot Pit Tickets for sale, they guarantee a Pit wristband for you at the venue.
2. Reserved Floor Seats: In Seated Floor shows, seats are sold by row (e.g., A, B, C, D...).
3. No Pit Tickets Sold, GA Tickets Only: In this case, we recommend:
   • Arrive close to door time, preferably earlier.
   • Purchase GA Floor Tickets; Balcony Tickets won't grant floor access.
   • Access to the pit is limited, and you need the designated wristband from The Novo Management. VIP/Backstage/All Access credentials won't provide Pit Area access.
   • Wristbands are distributed on a first-come, first-served basis. Once all are distributed, no more will be allocated for that show.

• Online - Click the "Buy Tickets" link on the show details page of the band you would like to see or visit the The Novo page on AXS.com.
• Phone - You may purchase tickets by calling AXS 1-888-9-AXS-TIX (1-888-929-7849).
• Box Office - The Novo box office opens 2 hours before the doors of any show.
• You can purchase advance tickets at the box office. The Novo box office opens 2 hours before every The Novo show. We accept cash, Visa, MasterCard and American Express.

Please visit our directions page for detailed directions and a map.

The Novo only accepts resumes submitted through our corporate website. A current listing of available job openings can be found on this page.

Below are a suggestions to help you with your search:

• No performances are currently scheduled at The Novo or for the date or artist you may have selected.
• The Novo will only list an event after all information is confirmed with artist management. Events are always listed in time to purchase tickets the day they are put on sale.
• Check the proper spelling of the artist, band, or building. All words must be spelled correctly.
• Check to see you entered the proper search type and the corresponding artist, city, zip, or building.
• Make sure there is spacing between your words (e.g. John Hiatt, not johnhiatt)
• Try a different search method. Search by city or zip instead of artist name or building name.
• The event may not be officially promoted by The Novo, Goldenvoice or AEG Live. You may want to try finding the event on the band's official website or AXS.com.

Please contact the AXS Guest Services Team at 888-9-AXS-TIX (888-929-7849) (6:00am-8:00pm PST daily).

For non-AXS events you'll need to contact the venue directly about ADA/Accessible seating options.

• Subscribe — Click here to subscribe to receive email alerts for presales, cool stuff and info on events in your area.
• Unsubscribe — You may unsubscribe from this service at any time by editing your profile here or by clicking the unsubscribe link at the bottom of the concert calendar you receive.

Check your email confirmation to double-check you did not choose another method of delivery.

If you did choose mail delivery and you haven't received your tickets 3 days prior to the event, please contact the AXS Guest Services Team.

support@AXS.com

888-9-AXS-TIX (888-929-7849)

AXS Guest Services Team Hours:
6:00am-8:00pm PST daily

For tickets purchased through artist fan clubs or other organizations, you should contact that organization directly for information.

All refunds are available at your point of purchase. If you purchased your tickets through AXS, please contact them to receive a refund or exchange for a postponed or cancelled event. Instructions for AXS regarding postponed and cancelled events are here.

No Cameras or Recording devices allowed.

The Novo is an all ages venue. However, the facility does sell adult beverages.
The venue also has a VIP Lounge which is only for those patrons who have the proper ticket AND are 21+.

In accordance with California state law, The Novo can only accept an ID that:

1. Is issued by a governmental agency (such as federal, state, county or city)
2. Contains the name of the person
3. Contains the date of birth of the person
4. Contains a description of the person (these are called key indicators and include height, weight and eye color)
5. Contains a photograph of the person
6. Is currently valid (ie. not expired)

ALL of these criteria must be met to be considered a "bona fide" ID. And this ID is required for patrons to be permitted to purchase and/or consume alcohol at The Novo AND/OR access The Novo's VIP Lounge.

All lost and found, at The Novo, are turned into the operations department at the end of the night. You can call 213-765-7009 to inquire if your lost item was turned in. Items not claimed within 14 days after the event will be donated, and unclaimed ID's and credit cards will be shredded after 14 days.

Only the artist record company, artist management, or artist fan club grant backstage access or meet n' greet opportunities. The Novo does not handle artist access, with the rare occasion of a contest run on thenovo.com. Not all shows will have a contest to win the opportunity to meet the band.

No. The Novo's concessions have transitioned to a cashless experience. Please be advised that we will no longer be accepting cash as a form of payment for food & beverage purchases. All forms of card and digital payments will be accepted. 

CLICK HERE for the most recent Health Policy information for The Novo.

All entries are accessible.

ADA viewing is available on the second tier of the main floor, house left, and on a platform on the house left side of the balcony.

All restrooms have accessible stalls. Single occupancy accessible restrooms are available on all floors on the house left side of the venue.

The elevator is located on the house left side of the venue.

ADA parking is available directly below the venue in the LA Live East Parking Garage. Elevators are accessible from parking to the Novo entrance.

To request a sign language interpreter, please email us at: thenovoinfo@aegpresents.com. We kindly ask that you submit your request at least two weeks prior to the concert date. This allows us adequate time to secure the services of a qualified interpreter. While we will do our best to accommodate late requests, advance notice is greatly appreciated.

For any ADA inquiry, please email us at: thenovoinfo@aegpresents.com. You may also look for a venue representative when you arrive.